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Have Questions?

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Customer Support Hours

Monday-Friday 9AM-5PM

FAQs

See below for some of our most frequently asked questions!
In what states can I purchase a kit?

GetMyDNA’s COVID home testing kit is available in all 50 states. All other GetMyDNA home kits are available in any state outside of New York.

How long will it take to receive my kit? / How soon will my kit reach the lab?

Once your order is complete, your package will be shipped out of our fulfillment center within 24 hours (not including Sundays) and will be shipped via FedEx Standard Overnight®. Return FedEx Standard Overnight® shipping is also included to expedite this process. To find the nearest drop off location, please check www.fedex.com/locate/

When will I receive my results?

Once your sample is received by the lab, they will immediately begin work getting your results to you. COVID-19 test results are typically complete in 24-48 hours of receipt, and PGx tests are typically completed within 5 days.

Are my GetMyDNA results accurate?

We are proud to be partnered with Gravity Diagnostics to ensure you always know exactly where your sample is processed. Gravity Diagnostics is CLIA and CAP-certified, which means they must meet or exceed high precision, accuracy, and validity standards, obtain both state and federal certifications, and submit themselves to regular inspections as well as independent third-party performance verifications. Learn more at www.gravitydiagnostics.com/

Have more questions?

Check out our full FAQ at https://getmydna.com/help/

 

COVID-19 Home Test Kit

See below for some of our most frequently asked questions!
Is the GetMyDNA COVID-19 home kit approved for travel?

There are many different requirements based on the destination and the airline being used, often with a very strict timeframe. You should always confirm requirements with the airline, as well as the government for any foreign countries you will be traveling to.

While we are not able to provide an exact estimate of when you will receive your results, keep in mind the typical turnaround time for results. As a reminder:

    • Delivery: we estimate that you will receive your kit within 2 days of ordering (not including Sundays)
    • Return: once you ship your sample at a FedEx drop box Monday-Friday, our lab should receive your sample within 1-2 business days.
    • Results: results are typically available within 24-48 hours after the lab receives your sample.

If you are concerned that your schedule may not allow for our testing process, we recommend that you check your state department’s website for other testing options.

    Who should take this test?

    This test is for anyone 18 years and older who thinks they may have been exposed to COVID-19, or those who are currently experiencing symptoms of COVID-19. Those who are not experiencing symptoms are still eligible for this test, as it is possible to be infected by SARS-CoV-2 without being symptomatic.

    If your symptoms are severe, such as difficulty breathing, it is recommended that you seek emergency medical attention right away and do not take this test.

    Is this authorized by the FDA?

    Yes, the GetMyDNA COVID-19 Test Home Collection Kit DTC and our lab partner, Gravity Diagnostics, have received Emergency Use Authorization from the FDA.

    This home collection kit has not been FDA cleared or approved. This home collection kit has been authorized by FDA under an EUA. This home collection kit has been authorized only for the home collection and maintenance of nasal swab specimens as an aid in detection of nucleic acid from SARS-CoV-2, not for any other viruses or pathogens. This home collection kit in combination with the authorized test is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner.

    How quickly will I get my COVID-19 Test Home Collection Kit and results?

    Once your order is complete, your package will be shipped out of our fulfillment warehouse within 24 hours (not including Sundays) and will be shipped via FedEx Standard Overnight®. Return FedEx Standard Overnight® shipping is also included to expedite this process. To find the nearest drop off location, please check www.fedex.com/locate/

    Once your sample is received by the lab, they will immediately begin work getting your results to you. COVID-19 test results are typically complete in 24-48 hours of receipt.

    If you are concerned that your schedule may not allow for our testing process, we recommend that you check your state health department’s website for other testing options.

    Are GetMyDNA COVID-19 Test results accurate?

    We use rt-PCR testing, the gold standard in COVID-19 tests. All samples are processed by Gravity Diagnostics to ensure you always know exactly where your sample is processed. Gravity Diagnostics is CLIA and CAP-certified, with over 2 Million Covid tests completed to date. Learn more at www.gravitydiagnostics.com/

    PGx Home Test Kit

    See below for some of our most frequently asked questions!
    What is Pharmacogenetics (PGx) Testing?

    Pharmacogenetics testing is the testing of certain genes to determine how individuals might react to specific medications. With insight derived from pharmacogenetic testing, healthcare providers may decrease the need for “trial-and-error” dosing and might substantially reduce the risk of adverse drug events.  Learn more about Pharmacogenetic Testing at https://www.fda.gov/drugs/science-and-research-drugs/table-pharmacogenomic-biomarkers-drug-labeling

    What medications will the GetMyDNA Pharmacogenetics Test report on?

    GetMyDNA currently checks for 88 different medications. This may change as more guidance is released by the FDA.

    How quickly will I get my GetMyDNA Pharmacogenetics Test Home Collection Kit and results?

    Once your order is complete, your package will be shipped out of our fulfillment warehouse within 24 hours (not including Sundays) and will be shipped via FedEx Standard Overnight®. Return FedEx Standard Overnight® shipping is also included to expedite this process. To find the nearest drop off location, please check www.fedex.com/locate/

    Once your sample is received by the lab, they will immediately begin work getting your results to you. Pharmacogenetics Testing results are normally recieved 5 days after lab reciept.

    Are GetMyDNA Pharmacogenetics results accurate?

    We are proud to be partnered with Gravity Diagnostics to ensure you always know exactly where your sample is processed. Gravity Diagnostics is CLIA and CAP-certified, which means they must meet or exceed high precision, accuracy, and validity standards, obtain both state and federal certifications, and submit themselves to regular inspections as well as independent third-party performance verifications. Learn more at www.gravitydiagnostics.com/

    Is my information secure?

    We partner closely with our lab to ensure that your data is secure from start to finish throughout the entire process. We’ll never share any of your information, or pass it off to any un-identified mystery partners either.

    More questions?

    See below for some of our most frequently asked questions!
    Are GetMyDNA kits covered by insurance?

    GetMyDNA is neither a healthcare provider nor a laboratory and therefore we are not able to bill your insurance directly.

    Can I purchase multiple kits?

    Multiple kit purchases are available. For large purchases or organizational needs, we recommend reaching out directly to our lab partner at info@gravitydiagnostics.com

    Can I purchase a kit for someone else?

    Patient information is not inputted until registration, so you are able to purchase kit for others.  Some of our kits have limitations for use, so please verify that these will not preclude the individual receiving the kit from being eligible.  For more information on restrictions, check out our individual item FAQ’s under the tab labeled “who is eligible for this test”.

    What lab does GetMyDNA use?

    We are proud to be partnered with Gravity Diagnostics to ensure you always know exactly where your sample is processed. Gravity Diagnostics is a CLIA and CAP-certified lab, ensuring that they meet the high standard of precision, accuracy, and validity that we expect for our customers. They operate seven days a week and have processed over 2 Million COVID-19 samples. Learn more about at www.gravitydiagnostics.com

    Where can I learn more about GetMyDNA?

    Is your question not listed? Reach out to us directly at customercare@getmydna.com for any additional inquiries.